Inquiries
Review product inquiries and business messages in one place, reply continuously, assign follow-up and retain communication records.
Inquiry sources
Visitors or members can start consultations from public product and company pages. Inquiries retain their related object and essential business context.
- Prioritize complete inquiries with clear requirements
- Treat unusual links, attachments and payment requests cautiously
Reply and follow up
Companies can review contacts, related products, status and history in the inquiry center, then continue with replies and attachments.
- Confirm material pricing and delivery terms in a formal contract
- Retain necessary communication and delivery evidence
Team access and permissions
Employee access to inquiries depends on assigned company roles. Owners and authorized administrators should grant least-necessary access and disable departed staff accounts.
- Assign inquiry access by business role
- Review employee accounts and inquiry status regularly
